ANKH | Cancellation, Tardiness & No-Show Policy

cancellation, tardiness & no-show policy

100% of fees for services booked, including 100% of applicable travel fees, are billed at time of booking.

A fee for no-shows and cancellations equivalent to 50% of services booked & 100% of travel fees (if applicable) is enforced if the appointment is cancelled within 24 hours of the scheduled appointment time (72 hours of the scheduled appointment time for long-distance appointments outside of Bexar County).

If you need to reschedule your Zoom appointment within 24 hours of the scheduled appointment time, a rescheduling fee equivalent to 25% of services booked may be assessed.

Please allow 3-5 business days for all refunds.

For Zoom appointments, if you are more than ten minutes late, your appointment may have to be cancelled and you are not guaranteed the full amount of time scheduled (depending on your intuitive counselor or practitioner’s schedule).

To reschedule or cancel, please e-mail our intuitive counselors & practitioners at appointments@ankh.fyi for immediate assistance.

You may also email your specific practitioner:

soror.helen@ankh.fyi
matthew@ankh.fyi
noah@ankh.fyi
lauralei@ankh.fyi
lyn@ankh.fyi
soror.lisan@ankh.fyi

*For long distance appointments within the State of Texas, 48 hours notice for cancellations or rescheduling is required. For out of state appointments, if you’d like to reschedule, please note that once your practitioner’s air and lodging is booked, you may be required to pay for new hotel and air bookings if the airline company or hotel’s policies prevent us from rescheduling.

Thank you for understanding.